Customer Service Rep(02828) - 2255 E Division St

We're looking for a Customer Service Representative to join our team at our Diamond, United States location on 2255 E Division St. In this role, you'll be the friendly face of our organization, delivering exceptional support to our customers and helping resolve their concerns with professionalism and care. As a Customer Service Rep, you'll play a vital role in building lasting customer relationships and ensuring satisfaction with our products and services. • Answer inbound customer calls, emails, and messages in a timely and courteous manner • Listen actively to customer concerns and identify appropriate solutions • Resolve customer issues and complaints while maintaining a supportive and empathetic approach • Provide accurate information about products and services to customers • Document all customer interactions and maintain detailed records in our system • Follow up with customers to ensure their issues have been resolved satisfactorily • Escalate complex or unresolved issues to appropriate departments or supervisors • Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores • Multitask effectively while maintaining quality service during high-volume periods • Adhere to company policies and procedures at all times • Excellent verbal and written communication skills • Strong active listening and empathy skills • Proven ability to remain calm and patient when handling difficult customer interactions • Problem-solving mindset with the ability to think creatively about solutions • Proficiency with computer systems and basic software applications • Ability to multitask and prioritize effectively in a fast-paced environment • Time management skills to handle multiple customer inquiries simultaneously • Previous customer service experience (preferred) • Familiarity with Customer Relationship Management (CRM) software (preferred) • Knowledge of conflict resolution techniques (preferred) • Ability to work collaboratively with team members and other departments