Transcon Agent

Major Duties and Responsibilities: Customer Service • Execute shipment requests for customers • Source capacity with approved service providers • Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person • Monitor and action email boxes daily (personal and shared boxes) • Ensure that all correspondence internal and external is uploaded into the document imaging system and labeled correctly • Responsible for notifications of shipment status to customersDelay updates • Ensure accurate and timely EDI communication to customers and service providers • Maintain strong relationships with customers and service providers Operations • Responsible for the management of accurate and timely data entry into the operating system Internal3rd Party • Track and Trace shipments as required via externally and internally sourcesEvent Code Management • Assist with booking amendments with carriers if requested by the customer • Responsible for freight routing deviations and communication once the cargo is in transit • Ensure accurate and timely POD’s are received and imaged into the document imaging system • Understand department process flow, constantly looking for areas of improved efficiency • Meet key performance indicators in support of department, branch, product and company goals • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience • Understanding of ocean documentation process a plus • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results • Pro-active, strong organizational skills • Good computer skills (Excel, Word) • Hazardous Materials certification (preferred) • Fluent in English Expeditors offers excellent benefits: • Paid Vacation, Holiday, Sick Time • Health Plan: Medical • Life Insurance • Employee Stock Purchase Plan • Training and Personnel Development Program • Growth opportunities within the company • Employee Referral Program Bonus This position will be Monday-Friday 2200-0600.