Process Architect – Card Processing - Reg E, Reg Z, FCRA, SCRA, FDCPA, CFPB complaint management

Essential Experience & Skills · 10+ years in process architecture, business analysis or operational transformation -with at least five years in financial services · Deep domain expertise in credit card or consumer lending back-office operations - specifically across two or more of: fraud management, disputes, collections, FCRA/bureau operations, phone servicing, payments · Proven experience leading process discovery and current-state documentation at scale (100+ processes) · Strong working knowledge of regulatory landscape - Reg E, Reg Z, FCRA, SCRA, FDCPA, CFPB complaint management · Experience designing processes for case management platforms - Pega, Appian, homegrown, or equivalent · Fluent in swim-lane process mapping tools - Visio, Lucidchart, draw.io or equivalent · Comfortable facilitating workshops with VP and SVP-level operational and technology stakeholders · Strong commercial awareness - able to build and validate Green $ savings cases and ROI models · Experience with prioritisation frameworks and backlog management in an agile delivery context · Strong written communication - capable of producing board-ready discovery packs and executive presentations Desirable · Experience with card processing systems - TSYS, FDR/First Data, Hogan, FIS · Exposure to bureau interfaces -e-OSCAR, Metro 2 furnishing, ACDV/AUD processing · Experience with collections workbench platforms and bankruptcy workflow (Chapter 7 and Chapter 13) · Six Sigma Green Belt or Black Belt · Experience sizing and presenting commercial business cases for technology transformation programmes · Process discovery tools such as Celonis. Regards, Mohammed ilyas, PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com All your information will be kept confidential according to EEO guidelines.