Senior Associate - HR Services

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role In our centralized HR function, you'll be at the forefront of providing direct support and guidance to our employees. You'll be the go-to person for resolving their issues and ensuring their needs are met promptly and efficiently. As an HR Services Professional, you will navigate through a diverse range of HR-related transactions. From new-hire onboarding to performance evaluations, benefits, and even employee departures, you'll handle it all with finesse, making each interaction a positive experience. You’ll have the opportunity to shine as you effectively relay information to our customers, empowering them with the knowledge they need on HR policies, payroll, and more. Your exceptional communication skills will make you the rockstar of the team, maximizing customer satisfaction and response accuracy. Join forces with our amazing team of HR professionals, and together, we'll create a supportive and collaborative environment. Information sharing is a key aspect of our team's success, and we encourage you to identify trends and share your valuable insights with management to continuously improve our services. As a trailblazer in your own right, you'll take ownership of complex cases and provide resolutions, ensuring each employee's query is addressed with utmost care and attention. Additionally, you'll serve as a mentor to junior colleagues, providing training and coaching to shape the next generation of HR Services superheroes. You'll be a champion of knowledge management and to be at the forefront of driving the latest HR processes and acting as a focal point for all knowledge in your area of expertise. Your dedication to keeping our knowledge base up-to-date will be invaluable to our team's success. At Kyndryl, your contributions matter. We value your insights and ideas, and you'll play a pivotal role in shaping our HR services for the better. Get ready to make an impact, and together, let's revolutionize the way we deliver HR support. Your Future at Kyndryl Kyndryl has a global footprint, which means that as an HR Services Professional at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are Why Kyndryl: We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. ​ • 3-5 years of related experience or relevant combination of education and experience. Bachelor degree is preferred but not required. • 3 plus years experience using a HRIS system, preferably Workday or similar software • Act as the primary point of contact for new hires throughout the onboarding journey, from pre-boarding to Day 1. • Manage end-to-end onboarding activities for both executive and non-executive hires across the US and Canada. • Organize and facilitate pre-onboarding and onboarding sessions for executive and non-executive employees. • Deliver Day 1 onboarding sessions and ensure all required documentation is completed and properly maintained. • Partner with Talent Acquisition, Hiring Managers, Payroll, Benefits, and Global Onboarding teams to ensure onboarding activities are completed within established timelines. • Support managers with onboarding setup activities, including asset requests and Workday transactions. • Resolve pre-employment screening discrepancies and coordinate with external vendors as needed. • Maintain country-specific documentation, contracts, labor law requirements, and compliance processes. • Ensure timely reporting and processing of onboarding exceptions, including rescinds, no-shows, and start-date changes. • Coordinate with Payroll and Benefits teams to guarantee accurate employee setup and data integrity. • Maintain onboarding records, documentation repositories, and Workday-related activities. • Monitor onboarding metrics and contribute to process improvements that enhance employee experience and operational efficiency. • Ensure compliance with local labor legislation, contractual obligations, and company policies. • Provide guidance and support to stakeholders regarding onboarding policies, procedures, and best practices. • Manage U.S. employment eligibility and immigration compliance, including I‑9, E‑Verify, Department of Defense employment verifications, and immigration petition support. • Lead onboarding compliance and regulatory reporting processes, including Workday onboarding controls and Canadian government workforce surveys. Required Skills and Experience • Strong experience in Human Resources, Talent Acquisition, and onboarding operations. • Knowledge of labor legislation, compliance requirements, and contractual obligations in the US required and Canada highly desirable. • Experience working with HR systems, particularly Workday and Service Now. • Excellent stakeholder management and communication skills. • Strong organizational skills and attention to detail. • Ability to manage multiple priorities in a fast-paced, multinational environment. • Commitment to delivering a positive employee experience and high-quality HR services. The compensation range for the position in the U.S. is -$63,840 to $121,440 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience.  For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California (San Francisco Bay Area): $76,680 to $145,680 California (All Other): $70,320 to $133,560 Colorado: $63,840 to $121,440 Massachusetts$63,840 to $133,560 New York City: $76,680 to $145,680 Washington: $70,320 to $133,560 Washington DC:$70,320 to $133,560 This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. Know Your Rights: Workplace Discrimination is Illegal Pay Transparency Nondiscrimination Provision Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.