Logistics Operation Coordinator (AIR & Ocean Operations)

1. Position Overview This position requires hands-on experience in Air or Ocean Freight Operations, along with solid ocean freight knowledge. As our operation supports global transportation across multiple time zones, this position follows a five-day work schedule that includes weekend shifts based on operational requirements. 2. Key Responsibilities 1) Planning & Scheduling • Create and maintain daily tracking reports for Air Export, Ocean Import and OTR including weekend operations 2) Port & Terminal Coordination • Gather departure information for containers and air cargo at ports, terminals, and airports. • Monitor and confirm on-time departures from U.S. Ocean terminals and major airports. • Coordinate terminal departure schedules with terminal operators and customs brokers. 3) Movement Monitoring • Track ocean containers, rail intermodal units, and air shipments in real time. • Validate Import of Documentation (IOD) and Proof of Delivery (POD) on a daily basis. • Respond promptly to shipment exceptions requiring immediate attention (e.g., delays, damages, customs hold). 4) Partner & Stakeholder Communication • Serve as the primary point of contact for logistics partners, including carriers, freight forwarders, customs brokers, internal supply chain teams, and customers. • Handle claims, documentation, and issue escalations through phone, email, or virtual meetings. 5) Compliance & Documentation • Ensure all shipments comply with international trade regulations, hazardous material requirements, and security standards. • Maintain accurate records for audits and regulatory inspections. • Perform other job-related duties as assigned. 6) Core Competencies • Analytical Thinking: Translate large data sets into actionable insights. • Problem Solving: Quickly identify root causes of operational issues and implement effective solutions. • Communication: Communicate clearly and effectively with internal teams and external partners. • Multitasking: Manage multiple priorities while maintaining accuracy and attention to detail. • Ability to Work Under Pressure: Perform effectively in a fast-paced, deadline-driven environment. 7) Air Export Responsibilities • Receive and validate Air Export shipping instructions (SI) from customers. • Coordinate booking with airlines and freight forwarders based on required transit time and cost. • Prepare and review MAWB, HAWB, commercial invoice, packing list, SLI and export declarations. • Coordinate TSA, IATA and dangerous goods (DG) compliance when applicable. • Monitor cargo cut-off time, terminal receiving schedule and flight departures. • Coordinate warehouse cargo receiving, screening, palletizing and ULD build-up. • Manage export customs clearance and respond to customs examinations or holds. • Track flight departures, transshipment status and final arrival; proactively resolve exceptions. • Communicate shipment status and milestones to customers through regular updates. • Handle flight cancellation, rollover, offload and rebooking with minimum service disruption. • Review airline freight invoices and accessorial charges for accuracy. • Measure Air Export KPI including On-Time Departure (OTD), On-Time Arrival (OTA), booking accuracy, document accuracy and claims ratio. • Support peak season capacity planning and airline allocation strategy. • Drive continuous process improvement to reduce transit time and logistics cost. Work Hours: Tuesday–Saturday or Sunday–Thursday, 8AM~5PM 1) Education • Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. 2) Experience • Minimum 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations. • Hands-on experience in international Air, Ocean, and OTR freight forwarding operations is required • Proven experience managing transload warehouse operations and Truckload (TL) dispatch. 3) Industry Knowledge • Strong understanding of international air and ocean freight regulations, and customs procedures 4) Technical Skills • Proficiency with ERP and logistics systems (SAP, TMS, WMS or equivalent). • Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP. 5) Language • English All your information will be kept confidential according to EEO guidelines. *****NO C2C******