Front Office Executive

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded. • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. • Any matter which may affect the interests of the hotel should be brought to the attention of the Management. • Ensure quality and appropriateness of customer service provided. • To maintain Front Office log book and shift reports. • Respond to inquiries and resolve problems in an effective manner. • Ensure all guests receive a swift, smooth, professional and friendly check in and check out • Ensure quality in all aspects of the job. • Maintain record of all banquet and any other functions in the hotel. • Liaise with other departments for the resolution of day-to-day administrative and operational issues. • Carry out other duties which naturally fall within the reasonable expectations of the post. • Adhere to the Procedures & Standards Manual. • Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas. • Liaise with Housekeeping for the Room Status. • Diploma in Tourism / Hospitality Management • Minimum 2 years of relevant experience in a similar capacity • Excellent reading, writing and oral proficiency in English language • Ability to speak other languages and basic understanding of local languages will be an advantage • Good working knowledge of MS Excel, Word, & PowerPoint • WHAT IS IN IT FOR YOU: • Come As You Are • Work With Purpose • Grow, Learn and Enjoy • Explore Limitless Possibilities