Customer Service Officer

Position Summary We are looking for a dependable and customer-focused Customer Service Officer to assist customers with inquiries, provide information, and help resolve service-related concerns. The successful candidate will communicate professionally, follow through on customer requests, and contribute to a welcoming and service-oriented environment. Responsibilities • Respond to customer inquiries and provide clear, accurate information. • Explain available products, services, and promotional offerings. • Listen to customer concerns and help identify appropriate solutions. • Direct complex requests to the relevant team members. • Follow up on outstanding customer questions and requests. • Maintain accurate records of customer interactions and service matters. • Identify recurring questions or concerns and share feedback with the team. • Work collaboratively with colleagues to maintain consistent service standards. Benefits • Paid training and onboarding support. • Opportunities to strengthen communication and problem-solving skills. • Collaborative work environment. • Professional development and career advancement opportunities. • Hands-on experience in customer relations. • Strong verbal communication and active listening skills. • Patient, courteous, and professional approach to customer interactions. • Problem-solving skills and attention to detail. • Ability to organize tasks and manage competing priorities. • Dependability and willingness to learn company procedures. • Previous customer service experience is an asset but not required. • Competitive salary of $52,000 – $58,000 annually • Professional leadership development and training • Career advancement opportunities • Opportunities to develop management and business skills • Hands-on experience with business operations • Supportive and collaborative team environment • Opportunities to take on greater responsibilities as you grow • Performance-driven career development • Long-term professional growth within the organization