Roadside Service Technician - Fort Mill Ford

The Roadside Technician will be responsible for responding to service calls and providing on-site automotive support to customers experiencing vehicle issues. This includes tasks such as jump starts, tire changes, fluid top-offs, battery testing, and basic inspections. Duties and Responsibilities: • Respond to roadside assistance calls in a timely and professional manner • Perform essential services such as jump starts, tire changes, lockouts, fluid top-offs, and battery testing • Conduct basic vehicle checks and inspections, reporting any major concerns to the Service Advisor • Keep service equipment and vehicle in clean, working condition • Follow proper procedures for safe vehicle handling and roadside operations • Communicate clearly with customers and teammates to ensure seamless service • Maintain accurate service records and documentation for each job • Use tools and materials efficiently to avoid unnecessary waste • Follow all company safety policies and immediately report any incidents • Prior experience in automotive maintenance or roadside assistance preferred • Strong mechanical aptitude and a problem-solving mindset • Willingness to work flexible hours, including weekends or evenings if needed • Excellent communication and customer service skills • Ability to work independently in outdoor conditions • Valid driver’s license with a clean driving record • Must be authorized to work in the USA • Must be able to pass a pre-employment background check, drug test, and MVR screening Compensation (Hourly: Flat-Rate): • $20.00 / hourBased on experience, certifications, and skill level • Tenure Bonus Program*:Starting at 6 months, earn up to $3.50/hour on every flat-rate hour turnedBonus increases with tenure and is paid annually Schedule: • FULL-TIME • Sundays Always Off • Saturday Availability Required Perks & Benefits: • Medical, Dental & Vision Insurance • $0 Monthly Premium for Technicians after 12 months** • Reduced Rates for Dependent Coverage** • 401(k) with Company Match • Paid Time Off that Increases with Tenure • Closed on Thanksgiving & Christmas • Employee Pricing on Vehicles, Parts & Service • Free & Discounted Gym Membership Options • Exclusive Travel Discounts on Hotels, Flights & Rentals • OEM Certification & Paid Manufacturer Training Opportunities • Career Growth within a Fortune 500 Company *Tenure bonus eligibility begins after 6 months. **Coverage begins at hire; premium-free medical starts after 1 year of service.