Senior Vice President, Client Service Team Lead

Key Responsibilities • Lead, coach, and develop a team of Client Service Directors and Specialists. • Establish client coverage standards, service governance practices, and performance expectations. • Maintain direct ownership of strategic client relationships and executive stakeholder engagement. • Serve as the senior escalation point for complex client issues and critical service events. • Present to executive leadership and client steering committees on service performance, risks, and strategic initiatives. • Partner with Operations, Product, Technology, and Client Coverage leadership to improve service delivery and client outcomes. • Drive continuous improvement initiatives, process standardization, and service model enhancements. • Promote a client-centric culture focused on accountability, responsiveness, collaboration, and service excellence. • Support organizational planning, succession development, and long-term growth of the Client Service function. Regards, Mohammed ilyas, PH - 229-264-4024 or text - 229+469-1455 or you can share the updated resume at Mohammed@vtekis. com All your information will be kept confidential according to EEO guidelines.