Housekeeping Manager

​​​​​​ Reporting to the Director of Housekeeping, responsibilities and essential job functions include, but are not limited to, the following: • Consistently deliver professional, friendly, and engaging service to guests and colleagues. • Lead and manage daily housekeeping operations, ensuring consistent execution of Fairmont service and cleanliness standards. • Supervise, inspect, and follow up on guest rooms, public areas, and back-of-house spaces to ensure cleanliness, presentation, and overall quality. • Implement and maintain rigorous quality control processes, including daily inspections, audits, and timely follow-up on identified gaps. • Take ownership of guest concerns related to housekeeping, responding promptly, documenting issues, and coordinating with relevant departments to ensure resolution. • Conduct regular departmental meetings, briefings, and line-ups to communicate priorities, reinforce standards, and foster engagement. • Train, coach, and develop team members on cleaning procedures, equipment use, safety protocols, service standards, and brand expectations. • Oversee recruitment, onboarding, training, and ongoing development of housekeeping team members in partnership with People & Culture. • Monitor employee performance and provide regular feedback, coaching, recognition, and development opportunities to maintain high standards. • Address performance and conduct concerns through coaching, mentoring, retraining, and corrective action, when appropriate. • Manage the departmental budget responsibly, optimizing labor, supplies, and other resources while maintaining service and quality standards. • Balance operational, administrative, and team priorities effectively in a fast-paced environment. • Ensure consistent compliance with departmental policies, procedures, brand standards, and applicable safety and sanitation requirements. • Identify and report maintenance issues promptly and follow up with Engineering to ensure timely resolution. • Maintain accurate and timely records of inspections, audits, evaluations, training, and other departmental activities. • Partner closely with Front Office, Engineering, and other operational departments to resolve guest concerns, address quality issues, and ensure a seamless guest experience. • Use quality and operational data to identify trends, prioritize opportunities, and drive continuous improvement within the department. • Foster a culture of accountability, pride, teamwork, and continuous improvement. • Lead by example and maintain a visible presence on the floor and throughout the operation. • Perform other duties as assigned by leadership. Your experience and skills include: • At least 1-2 years previous leadership experience in large Housekeeping or Rooms Division preffered • Computer literate in Microsoft Window applications preferred • University/College degree in a related discipline an asset • Excellent communication and organizational skills • Strong interpersonal and problem-solving abilities • Highly responsible & reliable • Ability to work cohesively as part of a team • Ability to focus attention on guest needs, remaining calm and courteous at all times Salary Range: $95,000 to $108,000 Annual Feel free to visit our website at http://www.fairmont.com/ to find out more about our company. Fairmont is proud to be an Equal Opportunity Employer. EOE/M/F/D/V All your information will be kept confidential according to EEO guidelines.