Water Sports Officer (Maldivian / Local Hire)

• Complete daily tasks as per briefings, manager instructions, and company SOPs. • Ensure guest and team safety during all water sports and excursion activities. • Provide clear and complete information about excursions, diving, and water sports. • Respond quickly and appropriately in case of emergencies. • Interact professionally and positively with guests at all times. • Explain all-inclusive activities and inclusions to guests. • Promote and up-sell diving courses, water sports, and excursions. • Answer guest calls professionally, offering accurate and engaging information. • Report guest complaints to management and follow up as needed. • Deliver engaging and safety-focused briefings before activities. • Guide excursions in line with company standards, prioritizing safety and service quality. • Support team members when needed to ensure smooth operations. • Complete all required paperwork accurately and on time. • Maintain cleanliness and hygiene of all equipment and the water sports facility. • Monitor and report stock levels, gear, and equipment needs to the manager. • Update bookings and coordinate daily plans with the team. • Review in-house guest arrivals, emails, and billing to ensure accurate posting and closing. • Follow all company policies and procedures. • Ensure clear communication within the team and with management. • Professional liability insurance • Minimum 2 years experience and prior working experience in a resort environment in the Maldives is preferred. • Ability to handle stressful situations calmly • Excellent customer service, interpersonal, and sales skills • Great command of English, additional languages can be advantageous What is in it for you: • Employee benefit card offering discounted rates in Accor Hotels Worldwide • Develop your talent through learning programs by Academy Accor • Opportunity to grow within your property and across the world! • Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS