Reservation Agent

We are seeking a professional and customer-focused Reservations Agent to join our team. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service ensuring a smooth booking experience. • Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels • Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings • Accurately record all required reservation information in our Property Management System • Upsell room types and additional services to maximize revenue while meeting guest needs • Provide detailed information about our property. • Collaborate with other departments to ensure guest requests and special requirements are met • Handle changes, cancellations, and special requests with a customer-centric approach • Maintain up-to-date knowledge of room availability, rates, and promotional offers • Assist in resolving customer complaints and concerns in a timely and professional manner • Contribute to the continuous improvement of our reservation processes and guest experience • Excellent verbal and written communication skills, with a friendly and empathetic demeanor • Proficiency in reservation management systems and general computer skills • Strong problem-solving abilities and attention to detail • Demonstrated ability to multi-task and remain calm under pressure • Cultural sensitivity and awareness, with a customer-focused mindset • Fluency in English required. • Flexibility to work various shifts, as required