eSales Agent - Global BMW

• Answer inbound phone calls, internet inquiries, and chats • Provide guests with timely, relevant responses to address customer questions and needs • Facilitate providing guests price and purchasing information • Provide payment options and quotes • Generate sales and acquisition appointments • Manage organizers to stay up to date with follow up of all active guests • Adhere to specific outreach cadence required for new inquiries • Maintain a thorough understanding of KPIs • Minimum 1 year call center or sales focused experience • Able to set priorities, multi-task, and achieve goals • Ability to perform in a fast paced environment • Ability to work on a team • Exceptional communication skills, both written and verbal • Highly proficient in verbal phone skills • Ability to establish and maintain strong internal and external relationships • Strong organizational and time management skills • Must be adaptable to change • Proficient using a computer • Evening and weekend schedule availability required All your information will be kept confidential according to EEOC guidelines