Teller (12-months Fixed-Term Contract) Gobabis

To attend to any cash (and/or forex) related matter (e.g., walk-in customers, ATM's) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements. • Diploma in Banking or related at NQF 6 Experience: • 3-4 years • Branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; foreign exchange; bulk cash and ATMs. • Familiar with the legal aspects regarding cash and forex handling. • Knowledge of other departments and their functions within a branch. Key Responsibilities: • Actively engage with walk-in customers to identify demand generation opportunities and promote the use of multiple branch and non-branch channels to enhance the opportunity for further sales; capture and log the corresponding documentation and customer information. • Adhere to all duty of care requirements as per branch operating procedures to ensure error rates and operational losses are minimised. • Analyse data and information in order to develop and apply self-correcting action where applicable, to enable constant fulfilment of customer demand. • Engage with walk-in customers to fully understand their demands and follow the required procedures to ensure that customer demands are fully and consistently met whilst mitigating any potential risks or non-compliance. • Manage, process and attend to the handling, control, movement, storage and collection of all cash assets in the branch as per the laid-down policies and procedures to ensure all customer and business needs are sufficiently met, all prescribed limits are upheld and any potential risks or non-compliance is minimised. Behavioural Competencies: • Articulating Information • Exploring Possibilities • Following Procedures • Understanding People • Upholding Standards Technical Competencies: • Application & Submission Verification (Business Banking) • Banking Process & Procedures • Customer Understanding ( Consumer Banking) • Heart of Customer Experience • Product Knowledge