Guest Relations Coordinator

The Guest Relations Coordinator provides anticipatory, high-level guest services by proactively addressing guest needs and fulfilling special requests to ensure an exceptional and personalized hotel experience. • Work closely with Rooms coordinator to ensure of proper room assignment and reviewing of arrival reservations, leading to smooth operations. • Work with Front office and Housekeeping to ensure of guest’s memorable encounters and ensure that VIPs and ALL members receive special recognition and service. • Keep active presence in the lobby to keep smooth operations by assisting guests, Front desk, Concierge, Bell and doorman, adding memorable moments for guests. • Actively communicate with guests including pre-arrival and respond to any request to ensure a delightful delivery of their special requests. • Assist rooms leaders by reviewing arrival reservations as second set of eyes to ensure seamless guest stays: checking their allocated rooms, amenities, and special requests. • Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members. • Serve as a liaison between Front Office, Housekeeping, Concierge, Private Kitchen and Sales departments. • Assist Check-in, check-out, special requests while recognizing VIPs and guests with the Gold lounge access. • Deliver all of the LQA and Forbes, Leading Quality at all times and adhere to all departmental procedures. • Rooms controlling: execute room assignments and arrival lists in order to anticipate needs of guests as best as possible in coordination with those of VIPs. • Resolve any guest challenges with proper follow through, recording information and report/communicate accordingly to Supervisor/Manager. • Contribute to a positive working environment. • Works closely with Rooms coordinator in monitoring all related administrative work in the front office. • Increase ALL loyalty by being a champion and training other colleagues. • Communicate guest feedback to hotel management and department/division heads. • Liaise with other departments and necessary outside contacts to ensure excellent service delivery. • Flexible schedule including night and weekend required. • Additional duties not mentioned above may also be requested by Supervisor/Manager. The hourly start rate is USD $33.25 • Have a strong understanding of Front Office operations and previous experience in a luxury hotel. • Previous experience in five star standards • Previous experience in working with international colleagues • College degree All your information will be kept confidential according to EEO guidelines.