Customer Service Rep

We're excited to welcome a Customer Service Rep to join our dynamic team in Canton, United States! As the face of our company, you'll play a crucial role in ensuring customer satisfaction through friendly, efficient, and professional service. • Greet customers warmly and address their needs with enthusiasm and empathy • Process customer orders accurately and efficiently using our computer system • Handle monetary transactions and make correct change when necessary • Respond to customer inquiries and resolve issues in a timely, professional manner • Maintain a clean and organized work area • Collaborate with team members to ensure smooth operations during busy periods • Stay up-to-date with product knowledge and company policies • Assist with inventory management and restocking as needed • Provide feedback to management on customer trends and suggestions for improvement • Excellent verbal and written communication skills • Strong customer service orientation with a friendly and enthusiastic demeanor • Basic math skills and ability to handle cash transactions accurately • Proficiency in data entry and order processing using computer systems • Ability to multitask and stay organized in a fast-paced environment • Problem-solving skills to address customer concerns effectively • Patience and ability to maintain composure under pressure • Detail-oriented approach to ensure order accuracy • Flexibility to work various shifts, including evenings and weekends • Physical ability to stand for extended periods and perform light lifting • Previous customer service experience is a plus, but not required – we provide comprehensive training! All your information will be kept confidential according to EEO guidelines.