Customer Service Rep(05960) - 17145 W Wortham Rd

🍕 INTERNAL JOB DESCRIPTION — Customer Service Representative (CSR) Customer Delight Pizza, LLC Position Summary Our Customer Service Representatives are the heartbeat of the store. CSRs help create delight in every interaction — from making delicious products to greeting our guests with energy, accuracy, and care. This role supports store operations by serving customers, preparing high-quality items, and keeping the store clean, safe, and ready for business. Key Responsibilities ✨ Deliver Delight Through Service • Greet every guest with warmth, confidence, and a smile. • Take accurate phone, walk-in, and online orders with a friendly, upbeat tone. • Communicate clearly with customers and teammates. • Resolve basic concerns and ensure each guest leaves feeling valued. ✨ Create Products That Delight • Prepare pizzas, sides, and menu items following portioning and quality standards. • Maintain food safety, sanitation, and proper prep procedures. • Stay focused and quick during rush times. ✨ Keep the Store Ready for Delight • Complete housekeeping tasks including wiping surfaces, sweeping/mopping, dishes, and trash. • Maintain a clean, organized workstation and guest area. • Assist with stocking and product rotation. ✨ Support the Team • Work with a “we before me” mindset. • Follow all policies, procedures, and safety guidelines. • Jump in where needed to keep the shift running smoothly. Qualifications • Friendly, positive communicator. • Comfortable moving quickly in a fast-paced environment. • Able to stand, walk, bend, and lift up to 25 lbs. • Meets all company and state employment requirements. Work Environment A fast-moving, team-driven space where we talk to customers, make products, and keep the store clean and ready.