Production Support Engineer – Connect & RAMP

Job Title: Production Support Engineer – Connect & RAMP Key Skills: Oracle DB, SQL, Linux, Splunk, Dynatrace, Jenkins, GitHub, CI/CD, ITIL, Production Support Experience: 3–8 YOE. Location: LATAM Mode:  Remote We at Coforge are hiring Production Support Engineer – Connect & RAMP (15124-5-1) with the following skill set. Key Responsibilities • Provide production support for US Regional Applications, ensuring continuous monitoring and timely incident resolution. • Monitor application and infrastructure performance to minimize downtime and support SLA compliance. • Troubleshoot production issues by analyzing server and application logs. • Use Splunk and other monitoring tools to proactively identify issues and accelerate incident resolution. • Write and execute SQL queries for data investigation and troubleshooting. • Support application deployments using Jenkins and use GitHub for code review and debugging activities. • Participate in ITIL processes, including Incident, Problem, and RFC/Change Management. • Configure monitoring alerts and dashboards and contribute to alert optimization. • Support the setup of tools and required infrastructure. Required Skills & Qualifications • 3–8 years of relevant experience in Production Support or Application Support. • Advanced knowledge of Oracle Database. • Strong SQL skills, including DDL and DML queries, joins, aggregate functions, and CASE statements. • Experience working with Linux-based infrastructure and cloud services. • Strong monitoring, troubleshooting, and server log debugging skills. • Experience with monitoring tools such as Splunk and/or Dynatrace. • Experience creating alerts and dashboards and optimizing monitoring alerts. • Experience working with ITIL processes, including Incidents, Problems, and RFCs. • Experience with GitHub for code debugging and Jenkins for deployments. Preferred Skills: • Experience supporting business-critical production applications. • Familiarity with CI/CD processes and deployment pipelines. • Experience in proactive application monitoring and incident prevention. Posted On: 16-10-2026 At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.