Air Import Agent (Tues-Sat)

Shift: Tuesday - Saturday Scope of Position Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department. Major Duties and Responsibilities • Ensure smooth and timely freight process flow • Ensure accurate and timely data entry into our operating system • Track and trace Air Import files as required • Use Workflows on daily basis • Ensure timely delivery of freight to customers for Import shipments • Ensure documents are timely sent to customer or broker for customs purposes • Ensure accurate and timely client and Service Providers billing • Interact with our customers in arranging their international shipments, meeting customer service standards • Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others) • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements. • Understand department process flow, constantly looking for areas of improved efficiency • Ensure all customers' standard operating procedures are followed and updated • Meet KPI standards, as per the company procedures • Overseas communications, timely responses to emails and requests (internal and external) • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience • Understanding of air documentation process a plus • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results • Pro-active, strong organizational skills • Good computer skills (Excel, Word, PowerPoint) • IATA certification (preferred) • Fluent in English Reporting Structure • Air Import Lead Agent, Supervisor and Manager Expeditors offers excellent benefits: • Paid Vacation, Holiday, Sick Time • Health Plan: Medical • Life Insurance • Employee Stock Purchase Plan • Training and Personnel Development Program • Growth opportunities within the company • Employee Referral Program Bonus