IT Technician II Onsite (Dallas, TX)

Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities This role is expected to be able to resolve the following technical issues with little or no assistance: • Workstation operating system issues of any kind. • Printer issues of any kind. • Standard business application (Office, etc.) issues of any kind. • Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. • Basic server issues. • Basic networking issues. • Answer incoming Quick Fix calls from clients. Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations. Job Qualifications • Willing to work full-time on-site, either at the company office or client locations as required. • Experience with Windows and Mac OS troubleshooting. • Minimum two years in Helpdesk support or a similar role. • Skilled in application troubleshooting, PC deployments/imaging, and user profile management. • Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. • Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. • Experience with Managed Service Providers (MSPs) is highly desirable. • Active IT Certifications are preferred. • Valid driver's license, vehicle insurance, and access to a vehicle for client visits. Job KPI's CSAT: Scores filled out by clients using the rating system in tickets. Quality Score: Assessments performed by the training and quality team. Utilization: Hours entered into tickets in the ticketing system. Hours / Ticket: Average number of hours entered per service ticket. First-touch closed: Tickets completed with one time entry. Compensation Pay rates start at $22.62/hour up to $28.26/hour and vary by experience and location. Benefits • Medical Insurance Plan • Dental & Vision • Life Insurance • Disability Coverage • Paid Time Off (starts at 15 days per year) • Maternity/Paternity Leave • Paid US Holiday • Retirement Plan • Salary Advancement/Loan • Health & Wellness Program • Company-paid training and certification • Supplemental Life Insurance (Employee-paid) • Supplemental Health Plans (Employee-paid) Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now: PRE-RECORDED VIDEO INTERVIEW