Guest Services Manager

What you’ll do… • Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again. • Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions. • Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house. • You’ll be hands-on and willing to regularly work both front and back of house, maintaining lobby and public area presence, spending time with guests and team members alike. • To assist the Director of Operations and General Manager to manage any changes in hotel procedures around health and safety compliance. • Act as Manager on duty, making sure everything is running smoothly and looking sharp , working with the team to find solutions to any hick ups. What's in it for you... • Become part of a team that’s very passionate about creating great hospitality experiences. • A competitive salary and eligibility to participate in our discretionary bonus scheme. • Food on us during your shift. • Enjoy a free night at The Hoxton and a meal for two when you first start with us. • Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. • Time off to volunteer with one of our partner charities. • Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values. • The chance to challenge the norm and work in an environment that is both creative and rewarding. • Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. • Excellent discounts across The Hoxton and the global Ennismore family. • An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. • Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! What we’re looking for… • Individuals. You’re looking for a place where you can be you; no clones in suits here. • Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. • You’re not precious. We leave our egos at the door and help get things done. • You’re up for doing things differently and trying (almost) everything once. • If we got stuck in a lift together, we’d have a good time and share a few laughs. • You want to be part of a team that works hard, supports each other and has fun along the way. • Hotel or leisure related experience as Duty Manager or similar role. • Be fluent in Spanish and English, Catalan will by highly valuable as other additional languages. • If you’re familiar with Opera cloud or similar front desk operating system and understand GDS that would be a big advantage. Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona o a data@ennismore.com.