Assistant Practice Manager

• Assists in supervising medical office personnel to ensure maximum efficiency, including staff scheduling, training and performance support. • Develop a solid working knowledge of all the administration positions to facilitate training new hires • Support administrative staff in daily operations such as patient scheduling, check-in/check-out, insurance verification, and payment collection. • Develop a good working knowledge of health insurance practices and payments to be able to help patients understand their accounts • Meet with billing director periodically to train on payments systems and insurance changes • Monitor front office workflows to ensure efficiency, accuracy, and adherence to practice protocols. • Monitor the provider’s schedules on a weekly basis to evaluate for appropriate patient numbers, opportunities to increase patient visits and keep no-show's and lost patient volume to a minimum • Address patient concerns and service issues in a timely and professional manner when needed. • Support Physician Owner in identifying inefficiencies and process opportunities and assist in implementing process improvements. • Coordinate with Lead Medical Assistant to ensure appropriate scheduling of clinical staff to ensure smooth patient flow and communication. • Provide coverage for front or back desk roles as needed during staff absences or peak times. • Participate in staff meetings, training sessions, and quality improvement initiatives. • Serve as acting manager along with Advanced Practitioners in the absence of the Physician Owner, as designated. • Coordinating with Building manager to maintain facilities and have appropriate repairs coordinated as necessary • Perform other related duties as needed. • Strong leadership, organizational, and problem-solving skills. • Excellent communication and interpersonal abilities. • Proficiency in Microsoft Office and Teams and practice management and accounts payable software. • Ability to multitask and prioritize in a fast-paced environment. • Knowledge of insurance verification, patient scheduling, and front office operations. • Professional demeanor with a commitment to patient-centered service. • Thrives in a high energy, fast paced work environment • Full-time: Monday-Friday Experience: • Minimum of 2 years of experience in a medical, dental or med-spa office setting, preferably in dermatology or a specialty practice such as Plastics, Ophthalmology, OB/Gyn, cosmetic dentistry. • Prior experience in a lead or supervisory administrative role is preferred. • Familiarity with electronic health record (EHR) systems and medical billing processes. Education: • Associate’s degree or higher required, coursework in healthcare administration, business, or related field preferred. All your information will be kept confidential according to EEO guidelines.