Customer Service Rep (02729)- 3108 S Kingshighway

We are seeking a friendly and customer-focused Customer Service Representative to join our team at our 3108 S Kingshighway location in St. Louis, United States. As a Customer Service Rep, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction. • Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional manner • Address and resolve customer complaints and concerns with empathy and efficiency • Process orders, refunds, and exchanges accurately and promptly • Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers • Collaborate with other departments to ensure customer issues are fully resolved • Document customer interactions and update customer records in our service software • Identify and escalate complex issues to appropriate team members or management when necessary • Contribute to maintaining a positive and supportive team environment • Excellent verbal and written communication skills with the ability to convey information clearly and effectively • Strong problem-solving abilities and a proactive approach to addressing customer needs • Proficiency in customer service software and basic computer skills • Ability to multitask and prioritize in a fast-paced environment • Demonstrated empathy and patience when dealing with challenging situations • High school diploma or equivalent • Previous customer service experience preferred • Ability to work flexible hours, including weekends and holidays as needed • Strong attention to detail and accuracy in data entry and order processing BENEFITS • Flexible Hours • Competitive wages • Employee discount on all food items • Advancement opportunities • Paid Training • Incredible Bonus Structure FULL TIME DRIVERS BENEFITS (in addition to above benefits): • Offered Health, Dental & Vision Insurance after 60 days of employment • Voluntary accident coverage/Critical illness coverage • Flexible Spending Accounts • Ability to contribute to a 401(k)