Transcon Agent

Summary Description: Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON Department Tasks and Duties: • Ensure smooth and timely freight process flow • Ensure accurate and timely data entry into our operational system • Track and trace Transcon files and reporting • Use export Transcon Workflow on daily basis • Ensure accurate and timely client and vendors billing • Ensure delivery of freight and timely clearance when applicable • Interact with our customers in arranging their Transcon shipments, meeting customer service standards • Contribute to maintain good relationships with suppliers • Meet compliance at all times to regulations internal and external in accordance with government regulations • Understand department process flow, and looking for best practices to improve operational efficiency and productivity • Ensure all customers' standard operating procedures are in place and updated in the DLSOPs • Meet KPI standards in accordance with the Company’s procedures • Network communications, timely responses to emails and requests (internal and external) • Escalation of problems to management when necessary • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride • Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary Knowledge: • Expeditors’ Company Policies and Procedures • Basic local regulatory knowledge for compliance • Global Logistics Industry knowledge • Hazardous materials certification (preferred) Skills: • Proactive, strong organizational skills. • Good computer skills (Excel, Word) • Fluent in English • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Behaviors: • Positive and willing to help attitude Expected Salary: $26-$29/hour Eligible for bonus Expeditors offers excellent benefits: • Paid Vacation (first year prorated based off month of hire) • Holidays (10) • Flexible Days (2) • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid) • 401(k) Retirement Savings Plan with employer match • Employee Stock Purchase Plan (ESPP) • Medical, Prescription Drug, Dental & Vision Coverage • Health Savings Account (HSA) • Life and Disability Insurance • Paid Parental Leave (additional eligibility criteria) • Dependent Care Flexible Spending Account (DC FSA) • Commuter Benefit • Employee Assistance Program (EAP) • Training and Personnel Development Program • Educational Assistance and Reimbursement All your information will be kept confidential according to EEO Guidelines.