Personal Injury Client Support Representative (REMOTE)

This is a Virtual Assistant position as an independent contractor. Paid time off and healthcare benefits are not provided. Full-time availability is required for a 40-hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule. Preferred Schedule Time: Monday - Friday 9:00 AM EST - 5:30 PM EST Responsibilities • Answer, screen, and route incoming calls to the appropriate team member • Take and relay messages or transfer calls to voicemail when staff are unavailable • Log phone calls and upload documents into the online document management system • Provide clerical support to office staff, including faxing, copying, and file organization • Maintain regular communication with clients and respond to questions • Obtain insurance coverage information in a timely manner • Follow up on medical treatment and confirm continuity of care • Request and obtain medical records and billing statements from providers • Communicate with insurance companies regarding treatment status and update adjuster information in the system • Perform additional administrative and case-related duties as assigned • Professional fluency in both English and Spanish, including strong written and verbal communication skills, is required for this role. • Plaintiff personal injury law firms • Medical offices or healthcare scheduling • Legal intake or case support • Call centers with high-volume inbound calls • Virtual assistant roles supporting U.S. businesses • CRM or case management systems (Litify, Filevine, SmartAdvocate, Clio, etc.) Equipment Requirements: Computer: Windows: • Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores • 16 GB RAM • 256 GB SSD Mac: • macOS 11 (Big Sur+), Apple M1 or Intel i5 • 8 GB RAM • 256 GB SSD Equipment: • USB noise-cancelling headset • Webcam for daily meetings Internet: • Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable • Internet Speed: • 30 Mbps download • 15 Mbps upload • Latency (Ping): Under 100ms The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.