Medical Receptionist

Your Primary Focus — Phone Scheduling and receptionist duties: • Answer incoming calls promptly, professionally, and warmly — you're the first voice patients hear • Schedule, confirm, and reschedule patient appointments with accuracy, efficiency, and care • Greet patients warmly when they arrive and assist as needed with check-in and out for visits • Address patient questions about appointments, procedures, insurance, and billing both over the phone and in-person • Build rapport over the phone — patients should feel heard, valued, and excited about their upcoming visits • Manage the scheduling system to ensure appointments are accurate and the schedule runs smoothly • Patient Payments: take patient payments at check in or check out and accurately record them in the patient record Supporting the Office: • Manage patient records to ensure all information is current and precise • Process patient payments accurately and professionally • Support the team with filing, scanning, data entry, and other administrative tasks as needed • Communicate effectively with patients, providers, and teammates — clear communication is everything Schedule & Pay: • Full-Time Position: 38-40 hours per week • Hours: Monday–Friday scheduling typically 7:30-4:30 • Starting Pay: $18.50–$19.50/hour based on experience and performance • Note: Schedule may adjust for Federal holidays and staff vacation coverage Your Qualities: • Genuinely positive and upbeat — you bring energy and enthusiasm to your work every day • A team player who cares — you actively contribute to a welcoming, supportive office culture • A hard worker — you're willing to roll up your sleeves and do what it takes • Excellent communicator — you listen actively, show empathy, and express yourself clearly • Reliable and punctual — your teammates and patients count on you to show up and follow through • Organized and detail-oriented — you anticipate problems and prevent them from happening • Calm and focused — you handle the natural chaos of a busy clinic with grace and professionalism • Eager to learn — you're genuinely curious and excited about developing new skills • Professional appearance and demeanor — you represent our practice with pride Required: • Strong customer service experience (retail, hospitality, or similar environments count!). Prefer at least 18 months in a medical, med spa or dental setting • Excellent phone etiquette and communication skills • Willingness to learn and grow in a medical setting Preferred: • Prior experience in a medical office or patient-facing healthcare environment • Familiarity with scheduling software or patient management systems • Basic understanding of medical insurance and billing concepts All your information will be kept confidential according to EEO guidelines. Why Join Us? Growth & Development: • On-the-job training — you'll learn everything you need to succeed • Mentorship from our experienced clinical team • Clear pathway to expand your responsibilities and advance your career within our practice • Opportunity to develop valuable healthcare skills that open doors Our Culture: • A close-knit team that genuinely cares about each other • Fast-paced, friendly environment where no two days are the same • Leadership that listens and values your input • Patients who appreciate and remember you Full-Time Benefits: • Health and Dental Insurance • Consistent Monday–Friday schedule (no weekend or evening shifts) • Employee discount on aesthetic procedures and premium skincare products About Us We're more than a medical practice — we're a team of professionals dedicated to helping our patients feel confident and cared for. We believe in building a workplace where everyone matters, your contributions are noticed, and there's real opportunity to grow.