Head of MyG Core Workflows

Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Head of MyG Core Workflows who will own the MyGeotab workflows customers depend on, ensuring their usability, reliability, and evolution while enabling other product domains to build on shared capabilities. If you love technology, and are keen to join an industry leader — we would love to hear from you! What you'll do: The Head of MyG Core Workflows owns the MyGeotab workflows every customer depends on and is accountable for their usability, reliability, and evolution, both as customer-facing product and as shared capability other domains build on. The scope spans driver messaging; notifications (types, templates, recipients, and delivery channels, including reliability and latency); exception rules, stock rules, and how exceptions appear across reports and the map; system settings; the group hierarchy and its UI; and investigations that reconstruct what happened in context. This leader sets the vision for these workflows and how other domains build on rules, notifications, and groups, and answers to MyGeotab customers, the domain's primary customers, and the product domains that depend on it. Key Accountabilities: • People leadership, development, and organizational health. • AI-native product development lifecycle, including AI-assisted modernization of legacy MyGeotab workflow pages. • Cross-domain communication and coordination. • Product ownership and engineering standards for MyGeotab core workflows • Customer outcomes and reliability, with MyGeotab customers as primary customers and dependent product domains as internal customers How you'll make an impact: Product Engineering & Technical Standards • Define, maintain, and evolve the technical standards, architectural patterns, and shared components for the domain's workflows. • Own the reliability, scalability, and performance of messaging, notification, rules UI, and exception services; accountable to customer-facing SLOs for notification delivery success and latency. Own regression protection and VIP-customer test coverage so no release silently breaks customers' rules or notifications. • Lead the identification and resolution of technical debt, security vulnerabilities, and compliance requirements in the domain, including the integrity of group-based data visibility, in coordination with Core API and Security. • Shape and communicate the vision for core workflows to solution and segment domains; publish and maintain the capability contract for rules, notifications, and groups — intended use patterns, integration standards, and system constraints — so consuming domains can build on reusable platform capability correctly and confidently; keep platform tooling decisions aligned with the needs of consuming domains. • Modernize legacy MyGeotab workflow pages to the Zenith/React stack, using AI-assisted conversion where practical, while preserving the behaviour customers depend on. Customer Outcomes & Enablement • Treat product domain teams as internal customers of rules, notifications, and groups; proactively understand their evolving needs and remove blockers. MyGeotab customers remain the domain's primary customers. • Own product discovery and the domain roadmap with the domain's product manager and designers; prioritize transparently based on customer impact, reliability, and the needs of dependent domains. • Define and measure customer and product metrics as primary success indicators: notification delivery success and latency, exception-to-notification time, rules-related incidents and PMIRs, support ticket volume per feature, feature adoption and usage, and investigation escalation accuracy. • Establish feedback loops with peer Heads of Domain to capture platform gaps and translate them into actionable improvements. • Provide technical consultation and guidance to product domain teams on the capabilities and constraints of rules, notifications, and groups. • Manage external delivery dependencies (email, SMS, voice, and webhook providers) and internal dependencies (Gateway/embedded for in-vehicle feedback, Drive and in-cab devices for messaging, the rules engine, Video, and Safety) — integration standards and the risk each dependency creates for reliability and roadmap. People Development • Provide career development support. • Conduct regular 1:1s and performance conversations. • Support employees through KPA goal-setting and development planning. • Oversee the hiring, onboarding, development, and performance management of a cross-functional team consisting of product managers, designers, and product engineers or other skills as required. • Support company-wide strategic initiatives including AI adoption, security posture, accessibility, and compliance programs as directed. • Identify growth opportunities and training aligned to domain needs. • Foster a high-trust, high-accountability team culture that values craftsmanship, documentation, and service mindset. • Manage team capacity and resource allocation across roadmap initiatives, customer commitments, and support obligations. Domain Strategy & Roadmap • Translate board-level strategic direction into a coherent domain roadmap and execution plan. • Own the domain investment portfolio within approved parameters; make principled trade-offs between new capability, reliability, and technical debt reduction. • Lead annual planning processes including headcount, budget, and OKR input to department leadership. • Track and report on domain health, customer outcomes, and team delivery through defined KPIs; surface risks and recommendations to board leadership. Cross-Domain Coordination • Contributes domain expertise to cross-domain initiatives when assigned. Maintains clear, documented ownership boundaries with adjacent domains — notably the rules engine (evaluation and processing), Safety (collision reconstruction and post-collision workflows), and Geospatial (zones). • Collaborate with product domain leads to align core workflow capabilities with product roadmaps and delivery timelines. • Participate in department planning forums as a subject-matter authority for MyGeotab core workflows; represent domain constraints and opportunities clearly to board leadership. Board Relationship & Accountability • Own and execute the domain strategy within board-set direction. • Make investment cases to the board for resourcing, headcount, and capability investment. • Operate under structured board coaching with increasing autonomy. Geotab First Mindset • Champions a Geotab First approach to leadership by putting the success of the broader organization ahead of siloed or individual domain wins. • Beyond leading their own domain, actively fosters collaboration, builds consensus, and works effectively across diverse internal and external teams. • Seeks out different perspectives before decisions are made, shares credit and information openly, and treats other domains' priorities as shared priorities. • Drives collective success through strong interpersonal relationships, shared goals, and a willingness to flex personal or domain agendas in service of the company's broader objectives. What you'll bring to the role: • Bachelor's degree in Computer Science, Engineering, or a related technical field. • Equivalent combination of education and work experience in a related field may be substituted. • 5+ years of relevant industry experience. • 5+ years of experience in SaaS or web product engineering or product management, ideally on configuration-heavy, multi-tenant products. • 3+ years in technical leadership roles. • 3+ years of leadership experience. • 1+ years leading a cross-functional team of product managers, designers, and engineers. • Deep technical and product expertise in configuration-heavy, multi-tenant B2B SaaS workflows; experience with event, alerting, and multi-channel notification systems (delivery, templating, rate limiting). • Demonstrated ability to lead through influence in a matrixed or shared-services organizational model. • Strong product sense and UX judgment — able to make complex configuration (rules, groups, notifications) powerful for large fleets yet simple for small ones. • Strong systems thinking — ability to anticipate how platform decisions ripple across multiple consuming teams. • Proficient in defining and tracking SLOs, customer-facing product metrics, and reliability indicators. • Ability to shape and evangelize a vision for core workflows across consuming domains — communicating intended use patterns, constraints, and trade-offs of reusable capability so solution and segment teams adopt it correctly. • Excellent stakeholder management and communication skills; able to translate technical concepts into customer and business impact for non-technical peers and leadership. • Experience operating in evolving organizational structures with ambiguity and shifting priorities. • Familiarity with modern engineering practices: CI/CD, DevSecOps, cloud-native architecture, observability, and agile delivery. Knowledge of telematics or fleet management is an asset. • AI Nativity: Ability to redesign the domain's workflows around AI to compress effort. • Change Readiness: Lead change through a larger domain; manage resistance and sustain momentum. If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees. Why job seekers choose Geotab: Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program *The above are offered to full-time permanent employees only How we work: At Geotab, we thrive on a flexible hybrid work model that combines the dynamic energy and connection of in-person collaboration with the independence and flexibility of virtual work. We believe that coming together in person is fundamental to cultivating trust, nurturing a vibrant culture of belonging, and fostering meaningful innovation across our diverse teams. Office visit schedules are tailored thoughtfully based on role requirements. Specific expectations regarding workplace location and on-site attendance for this position will be shared during the hiring process. Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services. Other employment statements: Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at HRCompliance@geotab.com. For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.