HCB Communications & Operations Specialist

The HCB Communications & Operations Specialist supports Madison Reed Hair Color Bar (HCB) teams by ensuring field communications are clear, timely, and actionable and that key learning and operational support activities run smoothly. This role owns the day-to-day execution of HCB field communications while also providing day-to-day administration of the HCB learning platform, and recurring operational programs including the HCB PEX card program and supply ordering. The Specialist works across HCB Operations Services & Training to coordinate communication needs, turn complex information into simple field actions, and ensure recurring operational workflows are completed accurately and on time. This is a hands-on individual contributor role requiring exceptional communication, organization, follow-through, and attention to detail. The role reports to the Senior Manager, HCB Training Design & Enablement. Role will require < 10% travel. The base salary range for this position is between $68,000 and $72,000. At Madison Reed, we aim to pay competitively. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Responsibilities Field Communications • Manage the day-to-day execution of HCB field communications, including drafting, editing, scheduling, and publishing clear, concise, and actionable messages. • Manage the HCB communications calendar and end-to-end production process, including content collection, review, approvals, and coordination across launches, training, programs, and operational priorities. • Develop recurring field updates, FAQs, leader talking points, launch resources, and other communication materials while maintaining Madison Reed brand and voice standards. • Lead the execution and production of HCB Town Halls, including project timelines, presentation development, speaker coordination, meeting logistics, and follow-up communications. • Use AI and communications tools to improve the quality, speed, and efficiency of field communications. Learning Operations & LMS Administration • Provide day-to-day HCB LMS administration, including learner records and rosters, course and learning-path assignments, completion tracking, reporting, and first-line troubleshooting. • Publish and maintain HCB learning content in the LMS, checking that it loads, tracks, and displays correctly before it reaches the field, and keeping learner records accurate as people join, move, and leave. • Coordinate training communications, schedules, participant information, materials, and follow-up. • Coordinate logistics for virtual and in-person training as needed. Operational & Administrative Support • Administer the HCB PEX card program, including loading and tracking against established processes. Reconciliation is reviewed and approved by a second reviewer outside this role. • Coordinate recurring supply ordering and distribution for HCB locations. • Respond to and appropriately route routine field support requests and provide coordination support for selected HCB initiatives. • Coordinate planning and event logistics for the annual HCB GM Summit, including timelines, vendors, attendee logistics, materials, communications, and onsite support. • Use AI and available technology to improve efficiency and automate recurring workflows where possible. Qualifications: • 2–4 years of experience in field or internal communications, retail operations, training coordination, LMS administration, project coordination, or a related field. • Exceptional writing, editing, and proofreading skills. • Demonstrated ability to translate complex information into clear, actionable communications for frontline audiences. • Strong organization, attention to detail, and follow-through. • Ability to manage recurring work while balancing changing priorities and deadlines. • Strong technology aptitude and ability to learn new systems quickly. • Hands-on experience administering an LMS (Wisetail, Docebo, Opus, or similar) — assigning and tracking training, publishing content, pulling completion reports. • Experience with communications, project-management, or collaboration platforms preferred. • Proficiency using AI and productivity tools to improve quality and efficiency, with the judgment to check AI output before it reaches the field. • Experience in multi-unit retail, hospitality, beauty, or another distributed field organization preferred. • Strong service orientation and ability to work effectively with field and corporate partners. • Bachelor’s degree preferred (Communications, Broadcast, Marketing or Business Administration ideal) or equivalent relevant experience. • Proficient in Zoom, Slack, and Google Suite. Key Competencies • Exceptional communicator — writes clearly and concisely and can turn complex information into simple, actionable messages for field teams. • Strong executor — manages details, deadlines, and recurring workflows reliably from start to finish. • Highly organized — effectively manages multiple priorities, calendars, communications, and administrative processes without losing track of details. • Service-minded — approaches field and cross-functional partners with responsiveness, professionalism, and a desire to make their work easier. • Resourceful problem solver — takes initiative to resolve day-to-day issues and knows when to escalate. • Technology and AI-forward — uses available tools to work more efficiently, automate recurring tasks, and improve quality. • Collaborative partner — works effectively with business owners to gather information, coordinate work, and keep deliverables moving. • Adaptable and dependable — remains flexible as priorities change while consistently following through on commitments. Big on Benefits The Perks? Glad you asked… • Comprehensive Healthcare • 100% Company Paid Short and Long Term Disability • 401k Participation and Equity Grants • Continuing Education Contributions • HSA Employer Contributions and FSA Options • Parental Leave Program • Commuter Benefits • Responsible Paid Time Off Program • Complimentary Madison Reed Products + Discounts on Hair Color Bar Services • Company sponsored events • But wait, there’s more… We are Madison Reed. We’re disrupting a $50 billion industry. Since 2013, we’ve offered our clients the option to truly own their beauty with a revolutionary choice—your place or ours? Home or Hair Color Bar? Our professional hair color is truly omnichannel, with the option to order or subscribe through our website, pick up in-store at our Hair Color Bars, or make an appointment at one of our Hair Color Bar locations (over 20 & growing). At our Hair Color Bars, clients can choose from a variety of color services from licensed cosmetologists—permanent hair color, roots only, hair gloss, highlights and more. With our men’s line launched in 2020, we’re shaking up the $50 billion hair care industry with products that continue to raise the bar for doing hair at home. We live our values. Here at our San Francisco headquarters and in every Hair Color Bar, we truly live our values—Love, Joy, Courage, Responsibility, and Trust. Our values inform everything we do, from how we treat our clients to how we treat every member of our fast-growing team. Our founder & CEO, Amy Errett, has fostered a one-of-a-kind culture based on transparency, accountability, and fun; where diversity and inclusion are of utmost importance and every team member feels supported to succeed. We are hair color that breaks the rules. Our commitment to the ultimate client experience, paired with our dedication to product innovation and the latest beauty technology, has attracted a devoted, consistently-growing base of fans, converts, and color evangelists. We love what we do—and it shows. Join us in our mission to live life colorfully and make personal care more personal. Information for Recruiters: Madison Reed only accepts resumes directly from candidates. Madison Reed does not accept unsolicited resumes from staffing vendors, including recruitment agencies and/or search firms, and does not pay fees to any such vendors for any unsolicited resumes. Madison Reed. is an equal opportunity employer. We are committed to recruiting, training, compensating and promoting our employees regardless of race, color, religion, sex, disability, national origin, age, sexual orientation, gender or any other protected classes as required by applicable law that might make us unique or different. As a company, we are dedicated to reflecting the diversity, multiculturalism, and inclusion found in the communities we serve. Inclusion is at the heart of what we do, from the way we craft our job descriptions, to the values we espouse daily.