Shift Administrator

Scheduling & Rotations • Create and maintain shift rotations to ensure adequate coverage. • Coordinate extra rotations and adjustments as required. • Manage extended shifts and overtime coverage whilst ensuring fairness and compliance with policies. Absence & Coverage Management • Monitor absences, sickness, lateness, and no-shows, ensuring quick response and coverage. • Update systems and communicate changes to relevant stakeholders. • Support absence-related ticket handling and ensure accurate documentation. Operational Monitoring & Support • Track and manage relevant operational signalling requests within the team’s scope of responsibility. • Administer daily updates for coverage changes and emergencies. • Handle Doctor Certificate tickets and related shift administration tasks. Reporting & Communication • Prepare and submit the daily shift report with accurate and timely information. • Escalate urgent issues or other relevant queries to the Team Manager or other relevant stakeholders. • If / when required, communicate effectively with employees about changes in their rotation or schedule, ensuring excellent customer service and professionalism. • Collaborate closely with Planning & Scheduling and other teams (e.g., Help Desk, Operations, HR) to ensure smooth workflow. Continuous Support • Contribute to process improvements and propose practical solutions. • Provide general administrative support for shift-related matters as needed. • Remain flexible to take on additional duties within shift administration and related functions, in line with evolving business needs. • Deliver work with accuracy, timeliness, and attention to detail. • Maintain clear, professional, and proactive communication with employees, team members, managers, and stakeholders. • Communicate and collaborate closely with the Planning & Scheduling team to ensure efficient updates and smooth alignment of shift coverage. • Approach tasks with problem-solving mindset, offering solutions where possible. • Uphold confidentiality and professionalism when handling employee-related data. • Demonstrate flexibility and adaptability to support evolving operational requirements. • Contribute to a culture of teamwork, accountability, and excellent service across all interactions What We Offer • 🩺 Private health insurance, gym discounts, team events & more • A professional and fast growing environment • An opportunity for personal development within the world-leading Live Casino provider