Customer Service Rep (5968)

Job Description: Pizza Maker / Customer Service Representative (CSR / Insider) Position Title: Customer Service Representative (CSR) / Pizza Maker Reports To: Assistant Manager / General Manager FLSA Status: Non-Exempt Location: Store Level Position Summary The Customer Service Representative (CSR), also known as an Insider, plays a key role in delivering an exceptional customer experience. This position is responsible for preparing food, taking customer orders, operating the point-of-sale system, maintaining store cleanliness, and supporting the overall operations of the restaurant. CSRs work in a fast-paced environment and help ensure that every customer receives accurate orders, great service, and high-quality products. Essential Job Functions Customer Service • Greet customers in person and over the phone in a friendly and professional manner • Take accurate food orders using the POS system • Answer questions about menu items, specials, and promotions • Resolve customer concerns and escalate issues to management when necessary Food Preparation • Prepare pizzas and other menu items according to company standards • Follow food safety and sanitation guidelines • Ensure products are prepared quickly, accurately, and consistently • Maintain portion control and product quality Store Operations • Operate cash registers and handle cash transactions accurately • Assist with stocking food items and supplies • Maintain a clean and organized work area • Help with opening and closing duties as assigned Team Support • Work collaboratively with team members to ensure efficient store operations • Assist delivery drivers and management when needed • Follow company policies, procedures, and safety guidelines Qualifications • Must be at least 16 years old (or meet state minimum age requirements) • Ability to work in a fast-paced team environment • Strong communication and customer service skills • Basic math and cash-handling skills preferred • Ability to follow instructions and work with minimal supervision Physical Requirements • Ability to stand for extended periods of time • Ability to lift up to 25 pounds • Ability to reach, bend, stoop, and move quickly in a busy kitchen environment • Ability to work near hot ovens and kitchen equipment Work Environment This position operates in a fast-paced restaurant environment with exposure to heat, cold, and moderate noise levels. What We Offer • Flexible scheduling • Opportunities for advancement • Team-oriented work environment • Training and development opportunities All your information will be kept confidential according to EEO guidelines.