Child Support Trainer

Job Title: Child Support (CS) Statewide Trainer Reports To: Child Support Training Supervisor Office Location: Home Office (Wisconsin) Type/Pay: Salary $53,000 per year EXPERIENCE EXTREME CUSTOMER SERVICE Primary Objectives of Position: Create, implement, and deliver training and program support to Child Support staff and supervisors across Wisconsin. Work includes the development and facilitation of virtual training programs, online learning resources, and remote technical assistance. Limited in-state travel may be required for occasional onsite training, meetings, or special projects. The majority of the work in this position focuses on Child Support and related programs. Essential Job Functions: · Develop and maintain Child Support curriculum and related programs. · Deliver new and experienced worker training and on-site assistance to Child Support staff. · Train Child Support policies, procedures, systems, and case management practices. · Deliver training sessions on programmatic and interpersonal skills topics. · Handle special projects and act as project lead per assignment. · Attend and participate in department (DCF) meetings, workgroups and committees as needed. · Locate and reserve training spaces around the state. • Other Job Duties: Travel throughout the State of Wisconsin. Other duties and special projects as needed to meet overall training team and company objectives. Education: Bachelor's Degree preferred (or experience in Child Support, Workforce Development or Social Services areas). Experience: Minimum 2 years of experience in Child Support, W-2, Income Maintenance or related program(s), and/or Children and Families arena. Experience in training a plus. Experience working with Child Support Systems (CARES, CWW, ACCESS, KIDS). Experience with training development software (e.g. Captivate, Articulate Storyline) a plus. Skills/Abilities: · Excellent communication skills (written and oral) and group presentation/training skills a must. · Ability to work independently in a non-structured environment. · Knowledge of Child Support and related programs, case management processes, and any relevant policies and issues. · Knowledge of CARES, CWW, ACCESS and KIDS processes. · Ability to work with other professionals as part of a training team. · Ability to create training materials using a variety of tools (MS Office programs, videos, other learning development software) · Strong organizational skills. Other: Solid follow-through and attention to detail. Flexibility and adaptability to change. Ability to prioritize and manage multiple projects simultaneously. Valid driver's license and reliable vehicle for required state-wide travel. 8600 Sheridan Road, Kenosha, WI 53186 Living Dynamic We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence. Equal Opportunity Employer APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact recruitassist@apmnet.us.